Frequently Asked Questions
Where do you ship to?
We ship worldwide! You'll be able to select your shipping option in the checkout menu.
Do I have to pay taxes and/or import duties?
You may need to pay taxes and/or import duties when ordering from outside the European Union.
How do I return or exchange an item?
We are happy to exchange or refund any items that have not been altered with for up to 28 days after original order receipt.
Do you offer Gift Wrap?
Yes! We'd be glad to wrap your order in order to make it extra special and allow you to really make a memorable gift.
How should I care for my J/C products?
Please refer to the specific product page to find care information.
Do you offer custom engraving?
We look at custom orders on a case by case basis. If you are interested to have your name or company name engraved on one of our products, please contact us via the contact us form.